Privacy Policy

Welcome to Tech Resume Help, a Forward Fluent Company. You'll find us online at https://techresumehelp.com/. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.

Who We Are and What This Policy Covers

Tech Resume Help, a Forward Fluent Company, provides resume writing and career services for tech professionals. When we say "we," "us," or "our," we're referring to Tech Resume Help. This Privacy Policy applies to all information collected through our website, https://techresumehelp.com/, and any related services.

By using our Site, you're agreeing to the terms of this Privacy Policy. If you don't agree, please don't use our Site.

Information We Collect

Information You Provide Directly

• Contact Information: When you fill out a form or contact us, you may provide your name and email address.
• Intake Form Details: When you purchase a service, you'll complete an intake form via Tally. This may include your current role, target roles, years of experience, and your current resume.
• Payment Information: Payments are processed by Stripe. We do not store your payment card details on our servers.
• Correspondence: If you email us, we'll keep a record of those communications to respond to your inquiries.

Information Collected Automatically

• Log Data: Our servers automatically record your IP address, browser type, and how you interacted with the Site.
• Usage Data: We collect information about pages viewed and time spent on the Site to improve navigation and content.

How We Use Your Information

• To Deliver Our Services: We use your intake form details to provide the resume writing, review, or coaching service you purchased.
• To Communicate: We use your email to send booking confirmations, service updates, and respond to your questions.
• To Improve the Site: Usage data helps us understand what's working and what needs improvement.
• For Security and Fraud Prevention: We use information to detect and prevent fraudulent activity.
• To Comply with Legal Obligations: We may retain information as required by law.

How We Share Your Information

We do not sell your personal information. We may share your information in limited circumstances:

• Stripe: Your payment information is processed securely by Stripe. See Stripe's Privacy Policy.
• Tally: Intake form responses are collected and stored via Tally. See Tally's Privacy Policy.
• Google Workspace: We use Google Workspace to send and receive email. See Google's Privacy Policy.
• Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of Tech Resume Help or others.

Data Security

We implement reasonable safeguards to protect your personal information, including SSL encryption for data transmission. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to deliver our services and comply with legal obligations. When no longer needed, we delete or anonymize your information.

Your Privacy Rights

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate information.
• Deletion: In certain circumstances, you may request deletion of your personal information.
• Opt-Out: You may opt out of marketing communications at any time by contacting us directly.

To exercise any of these rights, contact us at hello@techresumehelp.com.

Children's Privacy

Our Site is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have done so, contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: hello@techresumehelp.com